the ear warmer part of the cap is incredibly cheap. It's not very thick, not soft at all and uncomfortable to wear over the ears. It also does not come down over the ears. Not at all what I expected. I won't be recommending this to anyone. I also called last week to ask about returning it and have not received any response yet. Very disappointing. Don - I'm sorry to hear that you do not like your cap. We can of course process a refund. Our customer service is short staffed right now due to the pandemic situation. There should be return instructions on your packing list as well. I will also look up your order and be sure someone contacts you.