the ear warmer part of the cap is incredibly cheap. It's not very thick, not soft at all and uncomfortable to wear over the ears. It also does not come down over the ears. Not at all what I expected. I won't be recommending this to anyone. I also called last week to ask about returning it and have not received any response yet. Very disappointing. Don - I'm sorry to hear that you do not like your cap. We can of course process a refund. Our customer service is short staffed right now due to the pandemic situation. There should be return instructions on your packing list as well. I will also look up your order and be sure someone contacts you.

I love my new Story Kromer, number 10 in my collection. High quality product that will last a lifetime.

Absolutely love my new hat! Fit is great and it is incredibly warm!

Hat is warm and comfortable and the customer service was excellent.

I purchased this hat for my dad who has wore SK for as long as I can remember. He has so many that I had to check with my mom to make sure I could find one he didn't have, but when I saw the maroon and gold in this one, I knew it was the one. My dad is a retired Marine so it was perfect. He was so happy with it. Thank you! Semper Fi!

Love this hat, you can tell there was a lot of efforts out into making a quality cap

Love the hat, the most comfortable hat I own.

awesome cap! good fit and great looks

This fine specimen of American made hat was delivered promptly just in time before the cold weather comes. I am ready for the crappy wet weather the NW is going to bring this winter. Love the way this fits my nugget and as usual the ear flaps are perfect. I always get asked where did I get it and what's the story? Well to no avail it always with me on the tag. Thanks SK for another great hat to my existing SK collection. Cheers!