Monday, September 28, 2015
Just received my Stormy Mackinaw cap and I have to say, this is the first of my Stormy purchases that I am somewhat disappointed in. The workmanship has really gone down from my previous purchases. The panels don't even come close to lining up, and the stitching has changed from what is even shown in this photograph. The panels are now just laid over the top of the next panel and stitched flat, which makes an overall cheaper looking product. I don't know what in going on in Ironwood, but just know, your customers do see the change and it's not welcome.
This will most likely be my last Stormy Kromer purchase, and that is really sad. An American company with the history such as Stormy Kromer SHOULD NOT be looking to cut corners at the expense of the customer.
~~~~ Thank you for sharing your thoughts with us!
The Original Cap Is made with the same quality and construction as was originally done by George â€œStormyâ€ Kromer himself back in 1903. We did make one change â€¦ an upgrade â€¦We replaced the old cardboard brim with a molded plastic brim. This is the change that allowed us to put a lifetime guarantee on the cap! We stand behind our product- for a lifetime. We also have an insurance program, so if its ever lost or stolen you get a new one at half off plus the cost of shipping!
The Top panels have never come to a point at the top of the hat. If you look at most 6 panel hats, they add that button to the top of the cap. This is to hide all the seams as they all meet up at one point. This has never been done on any of our caps.
The seams on all the panels are done the same as years past as well. It has and continues to leave the raw edge showing. This is the rugged looks we are known for.
I hope this helps explain, if not, Iâ€™d love to chat with you about this to ensure you are happy with your new hat. Our Customer Service Team can be reached at 1-888-455-2253 ~~~SK~~~