A Quick Stormy Kromer Re-CAP

The last question you want to have is "Hey, has anybody seen my Stormy Kromer?"

Ordering

What payment methods do you accept?
Stormy Kromer accepts Visa, MasterCard and Discover.
How do I check the status of my order?
If you chose to setup an online account, you can check the status of your order by logging in and clicking My Account. Or you can check the status of your current order by contacting Customer Service at info@stormykromer.com or 888-455-2253.
Can I order over the phone?
Sure! Just call our friendly customer service folks at 888-455-2253 Monday through Friday between 8:00 am and 5:00 pm central time.

Shipping

What shipping options are available?
Standard shipping is free for domestic orders over $75.  Domestic orders under $75 ship standard for $7.99.
Upgrades to 1 and 2 day air are available.  Air orders ship UPS.
International orders are shipped via USPS International Priority.
How soon will my order ship?
Most orders ship within 2 to 4 business days. Although we’ll try, items that are ordered together may not ship together. If you're in a rush and need your order to ship the same day, please order over the phone at 888-455-2253.
Can you ship to my PO Box?
Yes, PO box orders will be shipped by USPS.

Lifetime Warranty & Insurance Policy

Does my cap have a warranty?
They say that when you own a Stormy Kromer, no other cap will ever satisfy your taste for comfort or quality. And we believe that’s true too, so we offer what other clothing manufacturers might consider a little crazy: If your Stormy Kromer cap ever wears out, or if there is ever a problem with the cap caused by poor workmanship or faulty material, we will replace it free of charge. All you pay is shipping. For instructions, please call us at 888-455-2253, or email us at info@stormykromer.com.
What is the Stormy Kromer insurance policy?
Your new cap comes with more than a comfortable fit and rugged good looks, it also features a little protection for your peace of mind. If your Stormy Kromer cap is lost, stolen or destroyed within three years of the date of purchase, we will replace it at 50% of the current catalog price, plus applicable shipping and taxes. No questions asked. To put this free insurance policy into effect, you can register online at www.stormykromer.com/insurance.

Product Features & Information

Where are Stormy Kromer products made?
Now it might be cheaper to sew Stormy Kromer products overseas, but it just wouldn’t feel right. Instead, we bring in the best fabrics on earth and put them in the most talented hands in America. All our products are proudly manufactured in the Midwest - either at our home facility in Ironwood, Michigan, or a partner facility in Wisconsin.   To see how a hat comes together, check out our factory tour video or visit us for our free factory tour Monday-Friday at 1:30 pm.
What makes a Stormy Kromer cap different from other hats?
Six stitched panels. An unbeatably comfortable fit. A hundred years of time-tested durability. An appreciation for fine craftsmanship and quality. Plus an indestructible visor for wind and sun protection, and an earband system that wraps your listeners in comfort. All in one little cap.
Why wool?
No other fabric has such an ability to hold its shape, resist wrinkles and withstand wear, and nothing else is as naturally cozy and breathable. Wool can absorb 30% of its weight in water, but you’ll never know it. Our products take on a lot of H20 before they feel damp, and with their ability to shed precipitation and evaporate your body’s natural moisture, you’ll stay comfy all day.
How does the earband work?
You might not need instructions to wear your Stormy Kromer masterpiece, but there is a right way and a wrong way. The right way involves putting the cap on your head, grabbing the earband on both sides and pulling down. There’s no unfolding or flipping of the flaps, and you don’t have to take the hat off to use them. Just pull down and settle in. They’ll stay in place without pinching.
Watch the video to see how it's done.

Returns & Exchanges

I received my order but it doesn’t fit. How do I exchange it?
Items exchanged for a different size, color or style must be in new, unworn condition with the tags still attached. To exchange an item, simply pack it with the original packing slip. Please note on the packing slip which item you’re exchanging and what item, size and color you would like to replace it with. Please note exchanges can take 2 to 3 weeks from leaving your door to receiving the replacement product. Send exchanges to:
Stormy Kromer
Attn: Returns
1234 Wall Street
Ironwood, MI 49938
Can I return my order for a refund?
You may return an item for a refund for any reason within 90 days of purchase as long as it is in new, unworn condition with the tags still attached.
How can I check on the status of my exchange or return?
For exchange or return status, please contact Customer Service at info@stormykromer.com or 888-455-2253.

Sizing

Why do you sell sized caps?
Our six-panel construction paired with our custom sizes gives you a fit like no other. No adjustable straps, snaps or buckles, just pure, head-protecting comfort.
How do I figure out my cap size?
To get your size, measure around the largest part of your head, above the eyebrows, with a tape measure. Take that number of inches and divide it by 3.14 (pi) and that number is your size. If you are between sizes, always round up to the nearest eighth. See the chart below for size conversions.

How is your clothing sized?
For men’s coats and vests, simply order your typical suit size. For men’s bunkhouse trousers, just order by your typical waist size. For other clothing, use our size charts below:

 

Men's

Women's

Gifts

I’m giving a gift and don’t know the recipient’s cap size. What should I do?
Gift certificates always fit. See them here. Or, take the guesswork out with a Flexible Fit Original or Ida Kromer cap.
I received a gift but I don’t have the packing list. Can I exchange it?
Sure! Exchanged items must be in new, unworn condition with the tags still attached. To exchange an item without the packing slip, simply pack it with a note stating your return address and what item, size and color you would like to replace it with. Send to:
Stormy Kromer
Attn: Returns
1234 Wall Street
Ironwood, MI 49938

Care & Cleaning

How should I clean my wool Stormy Kromer Cap?
We don’t mean to get all fancy on you, but wool is dry-clean only. You’re a person of discriminating taste (otherwise you wouldn’t have picked up a stylish Stormy Kromer cap), so when you buy wool, you know that means special care. If you wash your cap or wool garments – even by hand – they will shrink or become misshapen. And machine washing, well, that’s just plain out of the question.
What should I do if my wool Stormy Kromer Cap gets wet?
Did you know that wool can absorb 30% of its weight in water? Our caps take on a lot of H20 before they feel damp. If it should happen to get soaked in the rain, just lay it flat (out of direct sunlight) and it will dry out just fine.
How should I clean my cotton Stormy Kromer Cap?
It’s hand-wash or spot-clean only, Stormy Kromer owners, but unless it’s badly soiled, you won’t have to clean it more than once or twice a year. When hand-washing, use a small amount of Nikwax Tech Wash or other mild detergent and rinse it thoroughly. Then smooth out the wrinkles and hang it up to dry (out of the sun and heat, please). Never use a dryer—your cap will shrink and become misshapen. Hand-washing your waxed-cotton cap may diminish its ability to repel water, so we suggest applying a waterproofing agent (Nikwax Cotton Proof, Granger’s Wax Spray or Waxed Cotton Dressing) after every wash.
What about Stormy Kromer apparel and other accessories?
Because many of our products contain wool, they are often dry clean only.  Each product is different though, so be sure to check the care instructions for each and every product.

Factory Tours

Does Stormy Kromer offer factory tours?
We do, and they’re free! Tours are offered every weekday at 1:30 pm. No reservations are needed…just stop on by. Large groups of 15 or more are also welcome at the normal tour time or can schedule a special tour. For directions or to schedule a group tour, contact us at 888-455-2253 or info@stormykromer.com.